Help & support
Contact us
Chat on WhatsApp- Phone: 0795895052
- Email: solutionsironcore@gmail.com
- Hours: Mon–Fri 8am–6pm, Sat 9am–2pm
Frequently asked questions
Do I need an account to order?
No. You can check out as a guest with your name, phone number and delivery details.
How does M-Pesa payment work?
After placing your order you receive a prompt from Safaricom on your phone. Enter your M-Pesa PIN on your phone to approve it. We confirm the payment directly with Safaricom — we will never ask for your PIN.
What if I paid but the page didn't update?
Don't pay again. Use Track Order or contact us with your order number and the M-Pesa confirmation message, and we will reconcile it.
What is the difference between new, refurbished and used?
New items are unused in original packaging. Refurbished items were previously owned and have been tested and restored. Used items are previously owned and sold after a functional test. Every listing states its condition and warranty.
Can I get a quotation for my school, SACCO or company?
Yes — use the business quotation form. It's a request only; nothing is invoiced until you accept the quotation.